Once an order is placed, you will receive an order confirmation email. Products typically ship within 1-2 business days of placing your order, and will be delivered to you within an additional 1-10 business days, depending on your geographic location. Our courrier is Purolator. Other than the order confirmation and tracking number, boutiquekinatex.com is unable to provide any additional updates regarding delivery times unless there is an unusual delay. Business days are Monday to Friday only, excluding holidays. If an order is not received within 10 business days of being placed, or if the wrong product has been shipped, notify boutiquekinatex.com by sending an email containing your web order number, to email@example.com.