Refund policy

All sales to the general public are final unless boutiquekinatex.com is unable to deliver the product within a respectable time frame (in which case you can reach us by email at boutique@kinatex.com). No refunds will be issued for any reason other than that which falls under the Quebec legal warranty (https://www.educaloi.qc.ca/capsules/la-garantie-legale) or specific product limited warranty. Please refer to the official procedure for exchanges of defective merchandise.